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Preparation for an emergency

If the worst happens and your pet needs emergency veterinary attention we recommend giving the following points some thought in advance:

  1. Keep our contact details to hand. Ideally, keep a record of our emergency telephone number in your mobile phone.
  2. Consider how you would transport your pet to one of our clinics in an emergency to ensure they receive the best possible care. We can provide the name of a local pet taxi service should this be required. House visits can be arranged, but they often result in unnecessary delays to your pet’s treatment. In all cases your pet will be treated more efficiently at one of our clinics, compared to at your home.
  3. Larger dogs can be difficult to lift if they are unable to stand. Think about enlisting the help of a friend to transport your dog to one of our clinics.
  4. Keep a spare dog lead in your car. Try to keep your pet's lead and / or carrier in an easily accessible place at home.
  5. Consider the costs of veterinary treatment. Our hospital is staffed by vets and nurses 24/7 to ensure we are always available to assist you and your pet. The Queens Road veterinary hospital has the highest level of accreditation awarded by the RCVS, giving our clients peace of mind that the very best standards of care are maintained. Unfortunately, this service is costly to maintain and the necessary fees are passed onto our clients. Pet insurance makes things a lot less stressful at, what is often, a difficult time. We will ask you to pay for your pet’s medical treatment at the time. Our dedicated insurance claims handler works closely with most insurance companies to ensure you are reimbursed in the shortest time possible.
  6. Keep your pet’s vaccination record and current drug treatments to hand.
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