Information for owners

Woodcroft Referrals: 0161 486 2333

We would like to welcome you to Woodcroft Referrals. Our aim is to offer a first class referral service for surrounding veterinary practices. In most cases the veterinary surgeons that you see will be Royal College of Veterinary Surgeons (RCVS) certified in their area of special interest.

Before coming to see us

  • Please do not give your pet any food after 8pm on the evening before the appointment, so that if sedation, anaesthesia or blood tests are needed they can be performed without delay. Your pet should be allowed free access to water.
  • Please give your pet the opportunity to pass urine/faeces before the visit.
  • Please ensure that the person most familiar with your pet accompanies the animal, as a detailed history is required.
  • Giving medicines: in most cases please continue to give your pet any medication specifically prescribed by your own vet. This may mean a very small amount of food to ensure dosing on the morning of the appointment. However:
  • for dermatology cases please try to avoid giving steroids, antihistamines or antibiotics for at least 2 weeks and try to avoid shampooing for 2-3 days before the appointment as these can have profound effects on some tests. If this is a problem, please contact us.
  • For orthopaedic cases please do not give osteoarthritis medications on the morning of the appointment unless directed otherwise.

What happens on the day?

  • You will have an initial consultation of a minimum of 30 minutes with the veterinary surgeon. This will allow for a clinical examination of your pet, a discussion regarding the investigations that are likely to be needed and an estimate of the costs involved.
  • In most cases your pet will stay with us in the hospital for the day. If surgery is required, the stay may be somewhat longer, but rest assured, our hospital is staffed 24/7 by dedicated veterinary surgeons and qualified veterinary nurses to provide all the care needed.
  • If your pet needs to be hospitalised we have a veterinary surgeon and a nursing team on site 24 hours a day, 7 days a week to care for the in-patients.

What do I do about payment?

  • All payment must be made in full upon collection of your pet, even if insured.
  • Fees for referral consultations, detailed investigations and procedures involved can be expensive. If your pet is insured then please bring a claim form and a copy of your insurance certificate.
  • If payment is likely to be a problem then please discuss this with us  before your appointment.

After your appointment

  • Your own vet will receive a letter from us detailing the findings of the referral investigation; the resulting treatment and the ongoing care of your pet.
  • Please remember that we are seeing your pet on a referral basis only, and you must return to your own vet to continue routine care.

If you need any more help or advice then please feel free to contact us directly on: 0161 486 2333